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Get to know your Role:
We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. Responsibilities:
*Improve customer service experience, create engaged customers and facilitate organic growth *Take ownership of customers issues and follow problems through to resolution
*Set a clear mission and deploy strategies focused towards that mission
*Develop service procedures, policies and standards
*Keep accurate records and document customer service actions and discussions
*Analyse statistics and compile accurate reports
*Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
*Keep ahead of industry’s developments and apply best practices to areas of improvement
*Control resources and utilise assets to achieve qualitative and quantitative targets
*Adhere to and manage the approved budget
*Maintain an orderly workflow according to priorities
*Create daily/ weekly in-depth customer support report
Male or Female
Any age
1. Male/Female, Thai Nationality
2. Bachelor’s degree or master’s degree in business administration or related field
3. Able communication in English & Thai
4. Good Knowledge of Facebook and other social media best practices.
5. Working knowledge of customer service software, databases and tools
6. Awareness of industry’s latest technology trends and applications
7. Strong client-facing and communication skills
8. Critical thinker and problem-solving skills.
9. Team player.
10. Good time-management skills.
11. Great interpersonal and communication skills.
12. Advanced troubleshooting and multi-tasking skills
13. Proficiency in computer skills, Microsoft Office
14. Customer service orientation
15. Able to start working immediately will be advantage
Proven working experience as a Customer Service
Working Hours:
Full Time
Number of Positions:
2 อัตรา
16,000-18,000 บาท
Other Benefits:
-Social Security Fund
-Vacation 7-15 days
-Public Holidays 13 days/year
-Yearly salary increase base by performance
How to apply for this job?:
วิธีการสมัคร ติดต่อ คุณณัทกาญจน์ ธนินสุธีธนัตถ์ Hungry Now Co., Ltd.
โทรศัพท์ : 082-695-6070
อีเมล : (อีเมลนี้ใช้สำหรับการติดต่อและสมัครงาน)
เว็บไซต์ :
สถานที่ปฏิบัติงาน ตำบลหนองปรือ อำเภอบางละมุง จังหวัดชลบุรี

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Job Description

Get to know our Business: HungryNow is a fast and reliable food delivery service in Pattaya, and now also in Chonburi. We connect people with the best restaurants in the city. We do this by empowering local businesses and in turn, generate new ways for people to earn, work and live. We started by facilitating door-to-door delivery, but we see this as just the beginning of connecting people with possibility — easier evenings, happier days, bigger savings accounts, wider nets and stronger communities.

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