Education
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Rajabhat Rambhai Barni University
- 2012 - 2016 Communication Arts Tourism Industry
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Aksorn institute of technology Pattaya
- 2010 - 2013 Business Administration
Experience
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Shopee Group
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June 2018 - Present
Cross Border Customer Service
– Overseeing all content (Product name, description, images etc.) on the store (responsibility 90 store)
– Report the problem to team lead
– Q&A in the store
– Coordinate with other departments for sale order -
PRTR Recruitment Outsourcing - Shopee Group
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November 2016 - June 2018 (2 years)
Translator
– Outsourcing Translator
– Translate description of the product (English to Thai)
– Assist other departments, as necessary -
Lazada Group
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August 2016 - October 2016 (2 months)
Customer Service
– Handle customer inquiries, issues or even feedback (ie. sellers and buyers/users) in both verbal and written forms.
– Provide accurate information and assistance in a professional matter to customers.
– Respond to all customers requests in an accurate and timely manner.
– Document call center processes and FAQs, and work on continuous process improvement.
– Be the voice of customers to provide feedback to the company.
– Analyze customer experience reports and insights and come up with improvement suggestions and initiatives.
– To be able to restore issues by providing service recovery to the customers.
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Underwater World-Pattaya- internship
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January 2016 - April 2016 (3 months)
Guest Service Officer
– Achieve positive outcomes from Guest queries in a timely and efficient manner
– Demonstrate a high level of customer service at all times
– Provide accurate information and assistance in a professional matter to customers.
– Assist other departments, as necessary