Education

Rajabhat Rambhai Barni University

2012 - 2016 Communication Arts Tourism Industry

Aksorn institute of technology Pattaya

2010 - 2013 Business Administration

Experience

Shopee Group

June 2018 - Present Cross Border Customer Service

– Overseeing all content (Product name, description, images etc.) on the store (responsibility 90 store)
– Report the problem to team lead
– Q&A in the store
– Coordinate with other departments for sale order

PRTR Recruitment Outsourcing - Shopee Group

November 2016 - June 2018 (2 years) Translator

– Outsourcing Translator
– Translate description of the product (English to Thai)
– Assist other departments, as necessary

Lazada Group

August 2016 - October 2016 (2 months) Customer Service

– Handle customer inquiries, issues or even feedback (ie. sellers and buyers/users) in both verbal and written forms.

– Provide accurate information and assistance in a professional matter to customers.

– Respond to all customers requests in an accurate and timely manner.

– Document call center processes and FAQs, and work on continuous process improvement.

– Be the voice of customers to provide feedback to the company.

– Analyze customer experience reports and insights and come up with improvement suggestions and initiatives.

– To be able to restore issues by providing service recovery to the customers.

Underwater World-Pattaya- internship

January 2016 - April 2016 (3 months) Guest Service Officer

– Achieve positive outcomes from Guest queries in a timely and efficient manner
– Demonstrate a high level of customer service at all times
– Provide accurate information and assistance in a professional matter to customers.
– Assist other departments, as necessary