Experience

Priviledges Hospitality Co. LTD

January 2013 - November 2018 Receptionist and Reservation

* Answering and screening incoming calls.
* Handles and redirects customer queries.
* Manage the registration process
* Ask for identification and ensure that the provided credentials are accurate
* Handle guest check-ins and check-outs appropriately
* Operate hotel switchboard, take calls and provide information and transfer calls
* Provide guests with room keys and call for bellboys
* Refer guests to appropriate departments to resolve complaints or provide suggestions
* Provide guests with directions around the hotel
* Contact housekeeping and maintenance departments when a problem is reported
* Coordinate meetings and appointments.
* Answering email inquiries.
* Set up and maintain accurate data management system.

Thai India Condotel

May 2011-July 2012 Receptionist

* Greet guests and patrons as they arrive
* Ask if guests have a prior booking
* Take reservations over the telephone, through emails and in person
* Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
* Compute bills and take payments
* Provide guests with directions around the hotel
* Contact housekeeping and maintenance departments when a problem is reported
* Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to
Them
*Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift